Terms of Service — SalesTeam

Before this is published

This draft describes the service accurately and is written to be reviewed cheaply — but it has not been reviewed by a lawyer, and it is a contract. Two things to settle:

Have a lawyer read it. The clauses most worth their time are 4 (location data — you are handing customers a tracking capability and allocating the responsibility for it), 9 (liability) and 12 (governing law).
Fill in the two facts only you have, both marked like this below: your CIN, and the city whose courts have jurisdiction.

Everything else is a proposed default and is marked where it is a commercial choice rather than a description. Set underReview = false at the top of this file to remove this panel.

Last updated 22 September 2026

1. Who these terms are between

"We", "us" and "Meshit Solutions" mean Meshit Solutions OPC Pvt Ltd, a One Person Company incorporated in India (CIN: to be filled in). "You" means the business that holds the account, and everyone you authorise to use it — your administrators, managers, salespeople and delivery staff.

Where your staff use the service, you are responsible for their use of it and for the instructions you give them through it.

If you have a signed agreement with us, that agreement governs where it differs from these terms. These are the default, not an override.

2. The service

SalesTeam is a multi-tenant field sales and distribution platform: a web portal and a mobile application covering beats, shop records, order capture, deliveries, payment collection, returns and shop ledgers. Your data is held in your own tenant and is not visible to any other customer.

We may add, change or withdraw features. Where a change removes something you rely on, we will tell you before it takes effect wherever we reasonably can.

Connectivity

The app requires a working internet connection to save an order, a shop registration, a shop location or a delivery outcome. It confirms a save only once our servers have accepted it. Reference data — your catalogue, beats and shop balances — is held on the device so screens open without waiting, but it is a copy and may be out of date until the device next refreshes.

Payments

The app records payments your staff collect and can generate a UPI QR code from a VPA you configure. We are not a payment processor. Money moves directly between the payer and your own bank or UPI account; we never hold funds, and we never see a card number or bank credential. What the app holds is your record of what was collected.

3. Accounts and access

You are responsible for keeping sign-in credentials confidential and for everything done under them.
Your administrator decides who has an account, what role they hold, and what each role may do. Those choices are yours, not ours.
An administrator can set a team member's password directly. Where they do, that administrator knows it — tell the person to change it.
Tell us promptly if you believe an account has been compromised.
We may suspend an account that is being used to break these terms or the law, or that is putting the service at risk.

4. Location data

The service uses device location for three distinct purposes, and you should understand the difference before enabling any of them:

Order geofencing. An order can only be captured within a distance you set of the shop, and the position is stored with the order. This cannot be switched off — without it the order cannot be validated.
Delivery evidence. Position is recorded, where available, when a drop is closed.
Staff movement tracking. Off unless you switch it on, and then only for the individual staff you select. When on, the app records position as often as once a minute while that person is signed in, including while the app is in the background, and keeps it for a retention period you set.

Tracking your staff is your decision and your legal responsibility. You must have a lawful basis for it, and you must tell the people concerned. We provide the switch, the per-person control and the retention window; you are the one who must be able to justify turning it on.

5. Your data

Your business data — shops, orders, deliveries, payments, returns, staff records — remains yours. We process it to provide the service, and for no other purpose. We do not use it to train models or to build any other product. See the Privacy Policy for detail.

Some records are append-only by design. A payment receipt cannot be edited or deleted: a wrong one is voided with a reason and a reversing entry, and both stay on the shop's statement. This is deliberate — it is what makes a balance defensible in front of the shopkeeper disputing it — and it is not a fault.

On termination we will keep your data available for export for 30 days, after which it may be deleted. Ask before that window closes and we will help you get it out.

6. Acceptable use

You agree not to:

use the service unlawfully, or to store unlawful content;
attempt to access another customer's tenant, or probe, scan or test the security of the service without our written permission;
resell or white-label the service to third parties except under a separate written agreement with us;
interfere with the service's operation, or place a load on it designed to degrade it for others.

7. Fees

SalesTeam is sold per agreement rather than from a published price list: what you pay, how often, and what it covers are set out in your own written quotation or contract. Fees are exclusive of GST and other applicable taxes unless stated otherwise.

Where an invoice is overdue we will tell you before doing anything about it, and we will give you a reasonable period to put it right before suspending access. We will not delete your data for non-payment without telling you first.

8. Availability and support

We aim to keep the service available at all times and we watch it, but these terms do not commit to an uptime figure or a support response time. If you need either as a contractual commitment, ask — it belongs in a signed agreement where it can be written properly, not in a default that would be a number we picked to look reassuring.

Planned maintenance will be notified in advance where practical, and we try to schedule it away from the start of a working day, which is when depots load their vans.

9. Liability

The service is provided as it stands. To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business, or loss of data arising from your use of the service.

Our total liability arising out of or in connection with the service, whether in contract, tort or otherwise, is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited — including liability for fraud, or for death or personal injury caused by negligence.

10. Termination

Either of us may terminate on 30 days' written notice. We may terminate immediately for a material breach that is not put right within 14 days of us asking. On termination, clause 5's export window applies.

11. Changes to these terms

We may update these terms. Material changes will be notified to account administrators before they take effect, and the date at the top of this page will change. Continuing to use the service after that date means you accept the updated terms.

12. Governing law

These terms are governed by the laws of India. The courts at [city] to be filled in have exclusive jurisdiction, except that either of us may seek urgent injunctive relief in any competent court.

13. Contact

Questions about these terms: meshitsolutions@gmail.com, WhatsApp +91 92178 25076, or via the contact page.